Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Giant Hoodies. We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). Information submitted by users to our store will be transmitted to and shared with third parties that may be located in other countries, in order to provide services to such users, including but not limited to transaction processing and fraud prevention.

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Return Policy

Our policy lasts until January 1st to cover all holiday gift returns. If January 1st has past, unfortunately we can’t offer a refund or exchange. To be eligible, your item must be unused and in the same condition that you received it. Once your return is received, we will send you an email and notify you of the approval or rejection of refund. If approved, a refund will be processed and applied to the original method of payment. There is often some processing time before a refund is posted, this is normal. For exchanges, we only replace items if they are defective or damaged, and do not swap colors if the product is otherwise acceptable. If you need to exchange a defect, please send us an email at help@gianthoodies.com.

To return your product, you should mail your product to:

Giant Hoodies GMA Returns
410 N Main Ave
Fayetteville, AR
72704
United States

Customers are responsible for return shipping. Original shipping costs and return shipping costs are non-refundable. Depending on where you live, the time it may take will vary. For all customer service enquiries, please email us at help@gianthoodies.com