Our policy lasts until January 1st to cover all holiday gift returns. If January 1st has past, unfortunately we can’t offer a refund or exchange. To be eligible, your item must be unused and in the same condition that you received it. Once your return is received, we will send you an email and notify you of the approval or rejection of refund. If approved, a refund will be processed and applied to the original method of payment. There is often some processing time before a refund is posted, this is normal. For exchanges, we only replace items if they are defective or damaged, and do not swap colors if the product is otherwise acceptable. If you need to exchange a defect, please send us an email at help@gianthoodies.com.
To return your product, you should mail your product to:
Giant Hoodies GMA Returns
410 N Main Ave
Fayetteville, AR
72704
United States
Customers are responsible for return shipping. Original shipping costs and return shipping costs are non-refundable. Depending on where you live, the time it may take will vary. For all customer service enquiries, please email us at help@gianthoodies.com